This is an important year for European Telework, marking the
launch of a European Telework Agenda which brings together the key events and activities
relating to telework at European level, and culminates in the fourth European Telework
Week in November 1998. This year also marks the start of the transition from the 4th to
the 5th Framework Programme, with New Methods of Work and Electronic Commerce as one of
the major actions of the Information Society thematic programme.
It was an opportunity to be updated on the European Commission's policy, information and
stimulation activities with regard to telework. Particularly, it was the official public
launch of Telework Week 1998, at which ambitious plans were revealed for an even bigger
and more comprehensive programme than the record-setting 1997 Telework Week.
The first part of the day consisted of an update on the situation regarding telework and
related activities in Europe in mid 1998. This consisted of an introduction and overview
of telework in Europe and of the Commission's support for telework; a contribution from
the Information Society Forum to the employment debate; a report on the social dialogue on
telework within the European policy context; an update on the Fifth Framework Programme;
and some headlines from the forthcoming European Telework Status Report 1998.
The rest of the day focused explicitly on European Telework Week (ETW). This started with
presentations of three of the winners of the 1997 European Telework Awards, followed by a
summary of overall results from ETW97. Focussing on ETW98, full briefing and information
was given as to how to get involved, including a call for award nominations, an
explanation of the ETW rationale, a review of support mechanisms, and an invitation for
initiatives.
Peter Johnston welcomed the participants and explained that telework and news ways of
working are, and will remain, very important aspects of the European Commission's
activities. In this context, meetings like this play a crucial role in helping to develop
a strong partnership between the Commission, industry, governments and in fact all sectors
of society.
1998 marks a turning point in the development of these new working practices in Europe.
Although definitions are very difficult in this rapidly changing field, current best
estimates indicate that about 4 million Europeans, about 2½% of the workforce, are
involved in telework activities of one type or another; approximately a doubling over the
last 18 months to 2 years. Thus, new ways of working are now starting to become mainstream
features of European employment, and this poses major challenges to society, to business,
and to public administrations.Although the changing employment situation in Europe is
actively pushing developments towards new ways of working and of organising work, the
technology itself is arguably the major enabling factor. To an important extent, the
increase in the take up of telework is a consequence of the rapid development of key
technologies, three of which have had a profound impact in the last few years:
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Peter Johnston
European Commission
DGXIII B
mobile telephony, mainly GSM, currently with 85
million subscribers globally, and with an increasing number using the systems for data
communications as well as voice
the Internet, and the
increasing use of intranets within business organisations and extranets which allow a
dispersion of the workforce
the technologies
underpinning call centre development, which now employ about 400,000 in Europe relying on
the integration of computing and telecommunications.
This year is also a turning point in terms of European support, in two major ways. First,
there is now greater support for new ways of working through Member State initiatives
under the Structural Funds for innovation and development than there is for technology
development through the European research programmes. This marks an important shift
towards support for the deployment of technologies, and, although support for research
will continue and will indeed be reinforced, the balance has now decisively tipped.
Second, the shift from the Fourth Framework Programme for Research and Technology
Development to the Fifth Framework Programme. The latter, and particularly the Information
Society thematic programme, is well on track for decision and implementation by the end of
1998. This is not just a change in budgetary framework but, more importantly, marks a
structural change. The technology continues, of course, to evolve very quickly and is now
being developed specifically for telework, so that it is no longer always necessary for
teleworkers and business users to integrate technology developed for other purposes into
their own specific configurations.
.... A budget of 500 MECU
is likely to be agreed
on by Ministers ....
The Fifth Framework Programme proposals contain an integrated overall package, so that
Information Society Technologies (ISTs) are seen as a whole within which new methods of
work is one of the main areas for focussing support. By this means, a major effort is
being made in key areas in order to put Europe at the forefront of the next generation of
technology development and their use for new working practices.
It is expected that the Council of Ministers and the European Parliament will agree to
approximately 500 MECU of support on the Key Action for New Methods of Working and
Electronic Commerce.
This is an enormous financial boost, but also a strong political signal that Europe should
be a world leader, not just in the numbers of people benefiting from more flexible working
practices but also in the quality of working life which they then enjoy. Mr. Johnston
concluded by stressing the need, not only for world best technologies, but also for world
best practice and application.
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