pcTelecommute is a new and complete solution for all your teleworking needs. It provides you with an easy to use, integrated set of tools, that help you get more done when working from home. From the Telecommute Control Center (TCC), you can:

• Track all business-related activities performed throughout the day.
• Simply send and receive faxes.
• Connect to your office PC and run any applications you have loaded there from home.
• Use Caller ID to screen incoming calls through your home PC.
• In one window, view all incoming calls and faxes.
• Transfer files to and from your office PC or network server.
• Synchronise files, ensuring that up-to-date versions of your files are located on both your home and office PCs.
• At the end of your teleworking day, pcTelecommute ‘s DayEnd Sync™ reminds you of the files that have been modified but not yet synchronised with your office PC.
• Create a contacts list, by entering new contacts, or by importing your contact information from other databases such as ACT! and Microsoft Outlook.
• Receive support from your company’s Helpdesk while you are working at home.
• View video clips from industry expert Gil Gordon on how to be more productive when working from home.
• Receive automatic software updates through Symantec’s Live Update.

• Link to Symantec’s Teleworking Web Site as a resource for your teleworking needs.

In addition to these benefits provided to you in the software itself, pcTelecommute also comes with June Langhoff’s book, The Telecommuter’s Advisor, which gives you the "how-to’s" of successful teleworking; FREE technical support for 90 days from your first call; free Internet Explorer 4.0 and a free 30-day Netcom trial offer; and even a phone-line splitter.

1. Why are companies choosing to implement teleworking?

• Increases productivity by 15% by decreasing distractions and interruptions.
• Better Employee recruiting. Extends a company’s prospective employee geographic boundaries.
• Better Employee retention. An attractive alternative to lengthy and costly commuting. Also, companies no longer lose key employees due to relocations.
• Less sick leave. Mild illness no longer prevents employees from coming to work since they can work at home
• Reduces Office Space Costs. Less office space is needed when employees work at home.
• Reduces Traffic. Workers commuting to and from work cause the majority of traffic congestion.
• Better Quality of Life. More flexible work hours create a better balance of family and work life, increasing creative time while reducing stress.

1. Who is pcTelecommute designed for?


pcTelecommute is designed for people who work at home work one to three days a week or after business hours and on weekends. These individuals are called teleworkers and day extenders. Both of these groups are comfortable with the computer and considered not technical computer users.

2. What is the difference between pcTelecommute and pcANYWHERE?

pcTelecommute is the first product designed specifically for teleworkers. It integrates the most critical technologies needed by teleworkers in an easy to use solution that assists the home worker in realising maximum productivity. By making the home an extension of the office, pcTelecommute integrates an intuitive user interface that allows simple access to the office PC, the ability to send and receive faxes from home, time management tools including call screening, work logging, and status reports, contact and telephone management, and user support. It even provides compatibility with pcANYWHERE, so that the MIS and Helpdesk can provide superior support to these remote workers.

pcANYWHERE is a high-end remote communications product that contains much more functionality than most teleworkers need, including the ability to connect to many different computers and servers running different platforms, scripting support, complete network protocol support, a variety of security and customisation options. pcANYWHERE is most often used effectively to meet the needs of mobile users, corporate Helpdesk and MIS support, and small business needs, etc.

Product Tour

The following product tour is designed to familiarise you with Symantec’s new pcTelecommute Version 1.0 for Windows 95, Windows 98 and Windows NT.

Ease of Use

Office and Home Installations has been designed with ease of use in mind. The two-part installation process, installed first on the office PC and then on the home PC, was carefully planned and considers your set-up needs at each location. For example, pcTelecommute prompts you for information that is readily available at the office, but needed during the home installation. You are prompted for the telephone number of your office modem (since you may have a separate data line), to set-up the connection type, and to define a remote printer.

For convenience, pcTelecommute gives you option to save all of the information entered during the office install onto a floppy disk. This expedites the home installation since much of the essential information is already filled-in.

Now during the home install, you are prompted to insert the Office floppy disk into the PC and the information saved at the office is used to speed the installation process.

pcTelecommute walks you through the home set-up via a comprehensive collection of wizards. If you ever need to change any settings, you can run one of the Set-up wizards by clicking on the "Set-up" button in the Telecommute Control Center toolbar.

Telecommute Control Center (TCC) is an integrated user interface for enhanced ease of use. This toolbar-like interface gives you a centralised place to access all the features within pcTelecommute . TCC is dockable, supports auto-hide, and is shown in the task tray.

To start the TCC double-click on the pcTelecommute icon or launch it from the START menu.

Increase Productivity and Accomplish Work

Work Monitor provides the tools that you need to organise, to manage and to report. In other words, to be more productive. Work Monitor provides you with an activity log that tracks files accessed, telephone calls made (plus the duration) and received, and faxes sent and received during the day. This information helps you organise and better manage your workflow throughout your teleworking day. With this information, you can easily create a status report for your use, for submission to your manager or for billing purposes. Generating this report is easy. You can export this information directly into a Word template or Notepad that can edited later.

Need to update the office PC or Network so a co-worker can use the files you just modified? Using Symantec’s award winning SpeedSendÔ technology, synchronising files between the home and office PC’s has never been quicker. For example, it takes about 30 minutes to transfer a 60 MB PowerPoint file over a 33.6 KBPS modem, even though you only made a few minor changes. Since SpeedSend only transfers the parts of the files that have changed, it now takes only 1 minute to transfer the 2 MB of changes.

Using Work Monitor to track your activities makes it easy to synchronise files on your home PC with those on the office PC:

1. Click on "Work Monitor."
2. Click on "Update" and a connection is established between the home PC and the office PC.
3. Click on "Start" and the files listed in the Work Monitor will be transferred to the office PC.

Automatically generate status reports of your activities, as text files using Notepad, or as Word documents using the Word 97 template provided with pcTelecommute:

1. Click on "File," then on "Use Templete" to default to the Word template. Note: Word 97 must be installed on your home PC in order to make use of this feature.
2. Click on "Report" and then pcTelecommute will open an MS-Word template and transfer all of the tracked events into a table in the word document. You can edit the table to suite your needs. Save the document. Send it to your manager.

"ü Monitor" – Activities are tracked by the Work Monitor:

1. Click the down-arrow next to the "Work Monitor" button in the TCC
2. Click on "Monitor" and a green dot is displayed above the "Work Monitor" in the TCC.
3. Click on "Monitor" again and no activities are recorded by the "Work Monitor" and the green dot is removed from above the "Monitor" in the TCC.

DayEnd Syncä allows you to get the work to where you need it by keeping your office PC up-to-date with the most current versions of files when you work from home. It reminds you at the end of your teleworking workday which files have changed and asks you if you want to automatically synchronise your files with your office PC.

This dialog box appears at the end of the day when the TCC is closed. If all files have been synchronised during the day then it will not appear.

Powerful Communications

Faxing has never been easier or looked so professional as it does with pcTelecommute faxing wizard. With pcTelecommute you can fax right from your PC without a fax machine. To make it even easier, just drag and drop a file onto the "Fax" button on the TCC and away you go.

Through the Fax Set-up wizard, you can choose from five pre-defined cover page templates to give your business faxes a sharp, professional look. Once set up, all faxes sent will automatically use your selected cover page.

pcTelecommute’s fax feature helps you to more productively communicate with others by allowing you to quickly generate and send faxes with attachments to multiple recipients, and look great doing it.

1. Click on "Fax" or drag and drop a file onto the "Fax" button in the TCC to launch the fax wizard.
2. Enter the recipient’s name and fax number or
3. Click on "Contact List," and then select the recipient name.
4. Click on "OK" and then on "Next."
5. Add file attachments (optional). Don’t remember the names of the files you want to attach, then click on "Browse." Select the file(s) to attach, click on "OK" and then on "Next."
6. Want to add a cover page, click on the "add cover page" box. The cover page template you selected during the home installation is used.
7. Add a subject and message (both optional), type in the subject, press "TAB," type in the message.
8. Click on "Next" and the fax is ready to be sent.
9. Click on "Finish" and the fax is sent.

"ü Auto Receive" – Need a lunch break? Set this option so pcTelecommute automatically receives faxes while you are away.

1. Click on the "down-arrow" next to the "Fax" button in the TCC.
2. Click on "Auto Receive" and then a green dot is displayed above the "Fax" in the TCC.

Phone saves you time and helps you to be more productive by assisting you in dialling the telephone numbers you select from your "Contacts" list or enter into the number field. Speak to the same people throughout the workday? pcTelecommute can also assist you in dialling your 10 most recently called numbers by selecting them from the drop-down list next to the "Phone" button on the TCC.

Click on "Phone" to call a client, manager, or co-worker:

1. Click on a persons name.
2. Click on "Dial" and then pcTelecommute dials the phone number.

Calling Kim or Bob again:

1. Click on the down-arrow next to the "Phone" button in the TCC.
2. Click on "Micheal" and then pcTelecommute dials his phone number.

"ü Call Screening" – Notifies you of priority callers only:

1. Click the down-arrow next to the "Phone" button in the TCC.
2. Click on "ü CallerID" and then a green dot is displayed above the "Phone" in the TCC.

"Call Screening" – Notifies you of all callers:

1. Click the down-arrow next to the "Phone" button in the TCC.
2. Click on "Call Screening" and then the green dot is removed from above the "Phone" in the TCC.

It is important to note that only calls made with pcTelecommute are tracked in the work monitor while calls manually dialled are not.

You also boost your productivity by controlling your interruptions at home with pcTelecommute ‘s call screening feature. You can control your interruptions at home by selecting to be notified only of calls from priority contacts,

(a designation you set in the "Contacts" list), you instruct your home computer to send all other calls to your home answering machine and to log them in the Inbox as unanswered.

Inbox is a convenient location window where all your incoming telephone calls and fax messages are stored. When an unanswered telephone call or unread fax is posted to the Inbox, the Inbox Icon in the TCC changes from an empty Inbox (indicating there are no unread messages), to a full Inbox (indicating there are messages waiting for your review). The new messages are in bold so you can easily see them.

You can return a telephone call or view a fax without ever leaving the Inbox. Getting work done from where you need to do it, is just how pcTelecommute helps you to be more productive at home.

When you have CallerID service (offered through your local telephone company) and have a modem that supports it, the Inbox lists the following caller information:

Name: The caller’s or sender’s name is listed if their name is in your "Contacts" list with the matching telephone number. If the number does not match, or if the caller is not in your "Contacts" list, the name is displayed as "Unknown" along with the phone number.

Company name: The Inbox displays the company name that you have associated with this caller’s phone number in the "Contacts" list.

To view a fax or return a phone call:

1. Click on "Inbox" to see what calls and faxes were received.
2. Double click on a person’s name like "Ellen Goldstein" to read her fax or "Jeff Nelson" to return his call.
3. Click on "View Fax," and the fax will be displayed.
4. Click on "Return Call" and John’s phone number is automatically dialled. A dialog box is displayed that identifies the calls and asks you to pick-up the handset.

Contacts in pcTelecommute allow you to send faxes and place calls to individuals with the click of a button. Use the "Import Contacts" feature to avoid re-entry of information. pcTelecommute can import contacts from popular applications such as ACT!, Microsoft Outlook or any other application that can export a text delimited file.

In addition, if you have Caller ID, you can screen calls and quickly access notes you have entered on a particular client or colleague whenever you receive an incoming call from that person. Designate a contact as a Priority Contact. This ensures that their CallerID information will always be displayed when they call.

Communicating with your co-workers and clients has never been easier. Need to call or fax a contact?

1. Click on "Contacts."
2. Click on a "Name" from the contact list.
3. Click on "Dial" and then pcTelecommute notifies you to pick up the handset to speak.
4. Click on "Fax" and then pcTelecommute runs you through the fax wizard.

Add a new contact:

1. Click "New" and then the contact wizard guides you through the steps to add a new contact.

Modify a contact:

1. Click on a "Name" from the contact list and then on "Modify." The contact wizard then guides you through the steps to edit the contact.
2. You can set a contact as a priority caller.

Import a contact database into pcTelecommute:

1. Click on "File" from the pull down menu, and then on "Import Contacts." You must first export contacts from your present contact management database in tab or comma delimited text format to a file. pcTelecommute accepts only the following fields: first and last names, company name, phone and fax numbers, and notes.
2. Click on "Browse" and select the exported file.
3. Click on "Finish" and then pcTelecommute imports the data and builds a new database composed of contacts.

Easy Access to your Office PC

Office establishes a remote control connection with your office PC. Now your home PC emulates your office PC as if you were sitting down in front of it. This remote control connection allows you to access your office e-mail, use applications on your office PC, and browse your company’s network. Remote control helps you to be significantly more productive by accessing files and applications that are in the office.

To establish a remote control session to the office PC:

1. Click on "Office." pcTelecommute uses the award-winning pcANYWHERE technology to automatically connect to your office PC. The easiest remote control to another computer ever—no configuration necessary.

File Transfer allows you to move information between your home and office PCs. When File Transfer connects to the office PC, it immediately brings up the File Manager window so you can quickly transfer files by dragging and dropping them from your home PC to your office PC or vice-versa.

Forgetting a file at the office or carrying floppy discs home with you are things of the past. With file transfer getting the information you need while working at home is only a few clicks away.

To transfer files between the home and office PCs:

1. Click on "File Transfer." pcTelecommute automatically establishes a remote connection to the office PC. The big red arrow in the middle of the window indicates the direction of the transfer, from (to) the home PC to (from) the office PC.
2. Select or drag and drop the files or folders (including sub-folders) from the home PC to the office PC.
3. Click on "OK" and the transfer(s) begin.
4. A File Transfer Status window will be displayed and continually updating the progress of the file(s) being transfer.

File Sync is used to ensure that both the home and office PCs contain the same file(s). DayEnd SyncÔ uses this feature to synchronise the files you modified at home with your office PC on a daily basis. When a duplicate filename exists, the file with the most current date and time is copied. So rest assured that the files you modified at home (latest revision) are on your office PC when you come into work the next day.

Let us synchronise the files that you modified at home with the office PC:

1. Click on "File Sync."
2. Select "Synchronisation" from the Action pull-down menu.
3. Select "Folder" from the Type pull-down menu and then click on "Include Subfolders."
4. Enter the folder name on the home PC. If you don’t remember it then click on "Browse". Select the folder. Click on "OK" and then on "Next."
5. Enter the folder name on the office PC. If you click on "Browse," pcTelecommute establishes a connection with the office PC so you can browse its directory structure to select the desired folder. Select the folder. Click on "OK," and then on "Next."

At this point, pcTelecommute generates a list of commands to automatically transfer files to the office PC, receive files from the home PC, or synchronise files on both home and office PCs. The Actions to be performed are based on your selection.

The selected folder (s) is listed. Again, SpeedSendÔ transfer technology is used to greatly increase file synchronisation performance.

1. Click on "Start," a connection is established between the home and office PCs, and the folder along with its subfolders are synchronise.

User Support

Help is always available and just a telephone call away with pcTelecommute. Symantec never leaves the telecommuter stranded at home because pcTelecommute includes free technical support for 90 days. After 90 days, additional support can be purchased on a per call basis or by flat fee. pcTelecommute also includes Internet Explorer 4.0, a NETCOM 30-day free trial offer, and a telephone line splitter.

To help teleworkers get work done, pcTelecommute also includes "Tips for the Productive Telecommuter," which are video clips by Gil Gordon, a leading teleworking consultant. You will also receive "The Telecommuter’s Advisor" a hardcopy book by June Langhoff, a noted author in the teleworking field.

pcTelecommute has been designed to be supported by a your MIS staff or VAR. Using pcANYWHERE 8.0, the MIS staff can remotely support teleworkers in their organisation because pcTelecommute contains a pcANYWHERE host. The "Wait for Helpdesk" feature places your home PC into a host mode so the MIS personnel can remotely control your home PC and diagnose a problem. With Symantec "Live Update," you can easily receive updates to your software.

For help:

1. Click on "Help"
2. Click on "pcTelecommute Help" to get on-line help.
3. Click on "Tip of the Day" to review the tips displayed during start-up.
4. Click on Telecommuting Web Site and link directly to Symantec’s teleworking web site (http://symantec.com/telecommute/).
5. Click on "Wait for Helpdesk" to launch pcANYWHERE 8.0 host.
6. Click on "Video Clips" (requires the CD) and Gil Gordon, a well-known teleworking expert, provides the teleworker with thirty tips on how to successfully telework.
7. Click on "Live Update" to get the latest pcTelecommute software updates from Symantec.